Phone Words
What are Phone Words?
Basically, a Phone Word is a telephone number that spells a word.
As an example, 13 CABS is the word translation of the phone number 13 2227.
How do I dial a Phone Word?
To dial a Phone Word, simply press the corresponding key on your phone once for the letter you are after. As an example, 13 CABS is 13 2227. Please visit the homepage for a demonstration.
About 13, 1300 and 1800 Numbers
In Australia, there are three number ranges for National and Toll Free services. These services are available to any business anywhere in Australia.
13 Numbers
13 numbers are the premium phone numbers in Australia, as there are less than 9,000 in the 13 number range. 1300 and 1800 numbers total nearly 2 million.
13 numbers have 6 digits in total. An example is 13 CABS (13 2227). 13 numbers allow your customers to call from a fixed line anywhere in Australia for the cost of a local call to the customer.
13 numbers tend to be used by national companies who want to take advantage of the scarce number range and differentiate themselves from the competition.
1300 Numbers
1300 numbers are 10 digit numbers and operate exactly as 13 numbers, in that they enable customers to call from a fixed line anywhere in Australia for the cost if a local call.
1800 Numbers
1800 numbers are 10 digit numbers to allow your customer to make calls free of charge from any fixed line in Australia.
How does it work? A Step-by-Step Guide
Step 1 – Choosing the right Phone Word
Choose the right phone word for your business. This may be your company name or a generic industry name.
Better still, contact 13 EXCEL and one of our experienced consultants will assist you to find the best Phone Word for your business. We have thousands of Phone Words to suit most business. If you have a particular phone word in mind, we can source the phone word on your behalf.
Step 2 – Exclusive use or shared basis?
Decide whether you would like to lease the Phone Word exclusively (Australia wide) or would like to lease it on a shared basis.
Shared basis means callers from a specific geographical area can contact you only. As an example, you may wish to use the Phone Word in the state of Victoria only.
Under the shared use scheme, Excel Phone Words will choose the appropriate Telecommunications provider.
Step 3 - Quote
After contacting us at 13 EXCEL and choosing the right Phone Word for your business, we will provide you with a quote outlining the monthly lease charge.
We can also provide you with costs on the Telecommunication charges for setting up your inbound service. Due to our relationships with all the major Telecommunications companies we are able to secure your business the best rates going around.
Step 4 – Lease Agreement
Once you have decided to lease the Phone Word at the specified monthly charge, we will send you our lease agreement for signing.
Step 5 – Connecting your inbound service
We will work with your Telecommunications provider in setting up your inbound service, or alternatively we will source the best rate with one of our telecommunications partners. This way, you can feel assured you will be receiving the best price on your telecommunications costs.
We will work with you and the telecommunications provider on any routing aspects of the service, to maximise the efficiency of the service and save you time and money.
Step 6 – Ongoing Customer Service
At Excel Phone Words, we are the experts in Phone Words and will ensure that you are kept informed on the latest news and events from around the world as well as from the Phone Word Industry Body (APWA) which we are a founding member of.
On a monthly basis, you will receive an invoice for the monthly lease fee on your Phone Word. Your chosen telecommunication provider will provide you with a detailed report showing you the number of calls per day, peak times, origin and duration of each call.
This information will be extremely valuable to you in getting to know your customers better and how well promotional and advertising activities are going.
