FAQs

What are Phone Words?

Phone Words are national 13, 1300 and 1800 telephone numbers that spell words and make it easy for customers to remember. As an example, 13 CABS is the Phone Word equivalent to the number 13 2227.

How do I dial a Phone Word

To dial a Phone Word, simply press the corresponding key on your phone pad of your phone ONCE for the corresponding letter you are after. Example, 13 CABS is 13 2227.

How can Phone Words help my business??

Increase your incoming calls so you can boost your sales
Decrease your cost per lead, sale and customer
Instantly tells your customers who you are and what you do
You get the calls rather than your competitors
Increases brand awareness
Better "word of mouth" advertising
Provides exclusivity
No geographical boundaries and transferable
Easy to connect
Affordable and tax deductible

What is the best Phone Word for my business?

Contact us on 13 EXCEL and one of our consultants will discuss the best Phone Word for your business and how it will help you grow your business. We have thousands of Phone Words available to suit most businesses. Alternatively, if we don’t have a particular Phone Word you are after we can source it on your behalf.

What are the differences between 13, 1300 and 1800 numbers?

13 Numbers
13 numbers are the premium phone numbers in Australia, as there are less than 9000 in the 13 number range as compared to 1300 and 1800 numbers, which have over 1 million in their respective number ranges.

13 numbers have 6 digits in total. An example is 13 CABS (13 2227). 13 numbers allow your customers to call from a fixed line anywhere in Australia for the cost of a local call.

13 numbers tend to be used by national companies who want to take advantage of the scarce number range or by smaller organisation who would like to look "bigger". 13 numbers also help companies to differentiate themselves from the competition.

1300 Numbers
1300 numbers are 10 digit numbers and operate exactly as 13 numbers, in that they enable customers to call from a fixed line anywhere in Australia for the cost if a local call.

1800 Numbers
1800 numbers are 10 digit numbers that allow your customer to make calls free of charge from any fixed line in Australia.

Do I need to change my telecommunications provider?

We will work with your preferred telecommunications provider to set up your new Phone Word and will offer expert advice on using your new Phone Word.

Alternatively, we can source a competitive rate on your behalf.

What do telecommunications companies normally charge for 13, 1300 and 1800 numbers?

For appropriate charges, please contact you telecommunications provider directly, or we can source a competitive rate.

What is over dial?

In Australia, there are three types or National and Toll Free numbers. There are 13 & 1300 numbers (local call) and 1800 numbers (toll free).

13 numbers have 4 digits after the 13 (6 digits in total). An example would be 13 CABS (13 2227).

1300 and 1800 numbers have 6 digits following (10 digits in total). An example would be 1300 BRAKES (1300 272537)

Over dial occurs when the actual Phone Word is longer than the corresponding number it relates to for the particular inbound service. An example is provided below:

1 3 E X C E L
1 3 3 9 2 3

As 13 numbers only have 6 digits in total the "L" is simply what is referred to as over dial. The telecommunications networks are sophisticated enough to drop off the over dialled letter/number and connect your call.

Is my Phone Word available for exclusive use?

Your Phone Word will be available for exclusive use in your chosen region.

There are two types of leases to choose from (Exclusive or Shared use).

Exclusive use gives you Australia wide coverage for inbound calls to your Phone Word.

Shared use means that you can use your Phone Word in a specified geographical region (Eg/ Inbound calls from Victoria only). This is particularly useful to companies who get their business from a limited geographical area.

What other businesses are already using Phone Words?

13 CABS, 1300 QANTAS, 13 MIDAS, 13 SALVOS and 1800 REVERSE are some examples.

Please click here for more examples.

How much will my Phone Word cost?

Phone Words vary in price depending on the actual Phone Word and whether it is for exclusive use (Australia wide) or Shared Use (State specific).

Please contact us on 13 EXCEL (13 3923) to find out how affordable Phone Words really are.

How long can I lease the Phone Word for?

The minimum agreement term for leasing a Phone Word is 24 months.

After the initial term, you may enter into another agreement ranging in term from 2 to 20 years where discounts are applicable.

How do I pay for the use of my Phone Word?

Payment is made by direct debit on a monthly basis.